This Privacy Policy explains how High Drive Solutions, LLC ("Company," "we," "us") collects, uses, and protects information through our website (highdrivesolutions.com), our client dashboard, and our AI call-answering service (the "Service").
This policy applies to three groups of people, described separately below:
From website visitors: name, business name, email address, and phone number submitted through our contact form.
From Clients: business information, contact details, and account/billing information needed to provide the Service.
From Callers: name, phone number, service address, and the content of the call, including an audio recording, transcript, and AI-generated summary, when provided during a call handled by the Service.
Calls handled by the Service are answered by an AI virtual receptionist. At the start of each call, Callers are informed that they are speaking with an AI system and that the call may be recorded and analyzed. By continuing the call, the Caller consents to this recording and analysis for the purpose of providing the Service to the Client.
We use the following third-party providers to operate the Service. These providers process data on our behalf and are contractually or contextually limited to using it for that purpose:
We do not sell Caller or Client information. Caller information collected during a call is shared with the specific Client that Caller contacted, since that is the purpose of the Service. We may also share information as required by law or to protect the rights, safety, or property of Company, our Clients, or others.
We use reasonable administrative and technical measures to protect information collected through the Service, including access controls that keep each Client's data separated from other Clients' data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain call data for as long as needed to provide the Service to the Client, or as otherwise required by law. Clients may request deletion of their account data by contacting us.
Callers who wish to have their information removed from our systems, or Clients who wish to access, correct, or delete information we hold, may contact us using the information below.
The Service is intended for use by businesses and is not directed at children. We do not knowingly collect information from children under 13.
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this policy.
Questions about this Privacy Policy can be directed to: Highdrivesolutions@gmail.com